Privacy Policy
Last updated: 1 July 2026
1. Introduction
Penny ("we", "us", or "our") is an AI teaching assistant that helps educators capture assessment marks and manage learner results. This Privacy Policy explains how we collect, use, store, and protect your information when you use our application.
2. Information we collect
- Account information: Your name, email address, school affiliation, and authentication details.
- Learner data: Learner names, pronunciation recordings, class rosters, assessment marks, and attendance information you upload or capture.
- Voice data: Audio transcripts generated when you use voice capture. We do not store raw audio unless you explicitly record learner pronunciations.
- Usage data: App interactions, error logs, and performance metrics to help us improve the service.
3. How we use your information
We use the information we collect to:
- Provide, maintain, and improve the Penny service.
- Match voice input to learners and capture assessment results accurately.
- Generate exports and reports you request.
- Communicate with you about your account, updates, and support requests.
- Detect and prevent abuse or technical issues.
4. Data storage and security
Your data is stored in secure cloud infrastructure with encryption in transit and at rest. We implement access controls, audit logging, and regular security reviews. While we take reasonable precautions, no internet service is completely secure, and we cannot guarantee absolute protection.
5. Data sharing
We do not sell your personal information or learner data. We only share data with:
- Service providers who perform functions on our behalf (hosting, authentication, error reporting).
- Other users in your school or organisation only when you explicitly choose to share content.
- Authorities when required by law or to protect our rights.
6. Your rights
Depending on your location, you may have the right to access, correct, delete, or export your data. South African users have rights under the Protection of Personal Information Act (POPIA). Contact us at any time to exercise these rights.
7. Children's data
Penny is designed for use by teachers and schools. Learner data is processed at the direction of the educational institution. We rely on schools to obtain appropriate consent for processing learner information where required.
8. Retention
We keep your data for as long as your account is active or as needed to provide the service. You can delete your account and associated data at any time. Some information may be retained in backups for a limited period after deletion.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email.
10. Contact us
If you have questions about this Privacy Policy or your data, please contact our support team through the application or email the address listed in your account settings.